Privacy Policy

Effective Date: September 4, 2026
Ascendance Pole & Aerial Arts respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, communicate with us, register for classes or events, or otherwise interact with Ascendance.

Information We Collect

Depending on how you interact with Ascendance, we may collect information such as:

• Your name

• Email address

• Phone number

• Mailing address

• Emergency contact information

• Class, workshop, event, or studio rental information

• Payment and transaction information

• Information you provide when contacting us

• Information you provide when joining a waitlist or requesting an appointment

• Information you voluntarily provide through forms on our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website. This information may be collected through cookies or similar technologies.

How We Use Your Information
We may use the information we collect to:

• Register you for classes, workshops, events, and other studio activities

• Process payments and purchases

• Manage class waitlists and appointments

• Send class, appointment, registration, cancellation, scheduling, and other customer-care notifications

• Respond to questions and requests

• Communicate with you about your relationship with Ascendance

• Provide and improve our services and website

• Maintain studio safety and administrative records

• Process donations and support our nonprofit activities

• Comply with applicable legal and regulatory requirements

We will only use your personal information for purposes reasonably related to operating Ascendance and providing our services, unless otherwise permitted or required by law.
Text Messages and SMS Communications
If you provide your phone number and separately opt in to receive text messages from Ascendance, you may receive customer-care related SMS messages regarding your classes, appointments, waitlists, registrations, cancellations, scheduling, or other services you have requested.
Message frequency may vary. Standard message and data rates may apply.
You may opt out of text messages at any time by replying STOP to a message from Ascendance. You may reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing goods or services from Ascendance.

SMS Privacy
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information
We may share personal information with service providers and other third parties when reasonably necessary to operate Ascendance and provide our services. For example, we may use third-party providers for website hosting, class registration and scheduling, payment processing, email communications, SMS messaging, analytics, or other administrative functions.
These service providers may have access to personal information only as necessary to perform services on our behalf and are expected to protect that information appropriately.

We do not sell your personal information.
We will not sell or share your mobile phone number or SMS opt-in/consent information with third parties for their own marketing or promotional purposes.
The categories described above exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, safety, or property of Ascendance, our students, staff, or others.

Cookies and Website Technologies
Our website and third-party services used by our website may use cookies, analytics tools, or similar technologies to understand how visitors use the website, remember preferences, improve website functionality, and measure website performance.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
Third-Party Services and Links
Our website may contain links to websites, applications, registration systems, payment processors, social media platforms, or other services operated by third parties.

Ascendance is not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.

Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee the absolute security of your information.

Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and nonprofit records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.
When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us
If you have questions about this Privacy Policy or how Ascendance handles your personal information, please contact us:
Ascendance Pole & Aerial Arts

Email: hello@ascendancestudios.or